Frequently Asked Question

We realize that security is a concern when ordering online -- and because of this, we have chosen to use the very latest and most advanced technology for secure transaction processing online.

Click on the Wholesale Register at home page under the account and fill up your business information to make your user name & password. We will approve your account within 24 hours. We did not take any order without valid business license copy and federal tax id.

If your organization is tax-exempt, you will need to create an account on our website. When placing your first online order, you will be prompted to Fill information an account when you check out. Your entries must match the information on your tax-exempt form. We will keep your tax-exempt information on file until it expires, at which time a new copy of your tax ID certificate will be required. Upon receipt of your new certificate, we will update the expiration date in our system.

Our friendly customer service team is ready to assist you Monday-Saturday 9:00 am-6:00 pm CST. Call Toll free 1-307-776-0937 or shoot us an email: sales@smokexdistro.com

We'll work hard to keep you happy. And if we don't, you can request to remove your products at any time before it ship from our location.

Please call us at +1-307-776-0937 or email us at sales@smokexdistro.com more information

If you have any questions or concerns, please contact us +1-307-776-0937 or by e-mail sales@smokexdistro.com

Yes! you must have an account to view prices & purchase. We are only accepting wholesale accounts at this time.

We offer several shipping options, including standard ground shipping, expedited 2-day. We ship anywhere in the contiguous United States, Canada, and the United Kingdom.

It depends on what shipping option you choose, and where you live. Expedited and overnight shipping generally costs more. Call or email us directly if you have any questions about shipping to your area.

Yes. An adult (21 or over) will have to sign for each order upon delivery.

Yes. All of our orders are delivered in premium packaging to ensure your products, especially fragile glass pieces, stay intact.

No worries. Just contact us and we’ll get you taken care of. We’re proud of our shipping policies, so should something come up, just get in touch and we’ll get it worked out quickly. Note: Don’t use the items or throw them away until you talk with us!

Domestic:

USPS First Class: usually delivers within 3-5 business days USPS Priority: Usually delivers within 2-3 business days FedEx Express: Usually delivers within 2-4 business days with a guarantee of arriving by your scheduled delivery date.

International: USPS First Class: 10-12 business days USPS Priority: 7-10 business days FedEx Express: 6-7 business days, depending on specific country customs regulations.

No, shipping is not included.

The customer will receive an order shipment notification by email or whatsapp with a tracking number

Yes. There is a minimum purchase value of $1000 dollars.

No prescriptions are needed to order anything we carry.

Please refer to our Return & Refund Policy for more information.

If you are having any difficulty on smokexdistro.com please call Us +1-(307-) 776-0937 between 9 AM TO 6 PM, Monday TO Friday. We are always at your service!

We are giving product detail under the product you must read.

Yes once you have submitted your order Please call us for cancel. But your product shipped from our warehouse can’t cancel. After once order shipped we charge 20% Re-stocking Fees.

If your order has not been shipped, we are happy to make changes to quantities, help you make another selection please call us 1-(307)776-0937.

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Shipping costs are calculated at checkout based on your location. Delivery times vary by location and shipping method. For the Western US, it's 1-3 business days, while the Eastern US takes 6-20 business days. We're committed to getting your order to you quickly.

We process orders in 24-72 business hours before shipping. You'll receive a tracking email once it's ready for shipment. Estimated delivery times depend on your location: 1-3 days for the Western US, 6-20 days for the Eastern US. Processing might take up to 5 days during busy periods. We process Mon-Fri, 9 AM - 4 PM PST, not on weekends or holidays. If you get a tracking number on weekends or holidays, shipping begins the next business day. We might need extra time for order queries. In-stock orders before 1:30 PM EST ship the same day, mostly within 24 hours. Thanks for your patience during busy times.

Yes. We only sell brand new items directly from the manufacturers or distributors. All items usually come with bar-code. We do NOT even deal with returns items.

Inspect all products upon receipt. All claims for shortages, damaged or incorrect merchandise must be made within 24 hours of receipt. We will gladly exchange any products. If you receive the wrong products. We will gladly make an exchange for free and pay for shipping.